Courier services, last mile, B2B delivery, where there is a call center, warehouse and drivers.
Context and challenges
- The status of the order is clarified by calls, the client is dissatisfied with the transparency.
- Delays and returns are not understood for reasons - the same failures are repeated.
- It is difficult to assess the effectiveness of couriers and routes.
How Taska helps
- An order as a chain of statuses with tasks for each role.
- Notifications to the client and internal alerts in case of deviations.
- Accounting for returns and disputes with the person responsible.
- Reports on deadlines and incidents.
Business Outcome
- Increased customer trust due to predictable statuses.
- Less chaos with delays and returns.
- The basis for optimizing routes and bonuses for couriers.
Examples in work
The order has been accepted - the warehouse collects it, the courier is on the way, the client receives a status in the messenger.
The delay at the point is a task for the dispatcher and a transparent update of the ETA.
The return is processed through a process with warehouse and finance.
Taska Bot
bot
Good morning! Summary for today:
- • 3 new applications
- • 2 contracts to sign
- • Meeting at 14:00
Integration
Alerts and control
on Telegram
Tasks and transactions live in Taska, and key notifications come to Telegram. The manager sees the business picture where the team is already located.
Instant alerts
A new application, an overdue task or payment - immediately in Telegram.
Status management
Change deal stages and task statuses directly from the chat.
Brief reports
Summary of revenue and tasks in a convenient format according to the schedule.
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Launch in 14 days
MVP version in 2 weeks
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Personal account
For you and employees
Guarantee
24/7 support
Frequently asked questions
Everything you wanted to know about development but were embarrassed to ask.
We launch the basic version (MVP) in 14 days. This allows you to immediately start working and receiving data. Complete setup of a complex turnkey ERP system usually takes from 1 to 2 months depending on number of modules.