Automation of business processes: BPM system

Automation of business processes begins where the company ceases to keep the work order in the head of one person. Approving a contract, hiring an employee, purchasing a request, returning goods are not one-time actions, but a repeating chain of steps with responsibilities and deadlines. While they are not on paper and in the system, everything goes differently every time: someone forgot a step, someone did not receive approval, and when a key manager is on vacation, the process stops. The BPM system turns such chains into a controlled script that runs the same and does not depend on the memory of a specific employee.

Why does the process “in the head” break down?

A business process is a sequence of steps that leads to a result: from a purchase request to a paid invoice, from a new client to a signed contract. The problem is that in most companies in Uzbekistan this order lives in correspondence, in Excel and in oral agreements. Steps are skipped, the approval gets stuck with the manager for a week, and the person in charge changes - and no one understands who is responsible for the task now. The more people and points there are, the more often the process falls apart: the document was sent for payment without a visa, the goods were shipped without checking the balance, a new employee was registered, but they forgot to issue access. Each such failure is wasted time, money and nerves, although the steps themselves have long been known and are repeated time after time.

What does BPM give in Taska?

In Taska, business processes are a separate module with a process engine, and not just a list of tasks. You describe a repeating scenario once as a template: for example, “Agreement of a contract” with the steps “preparation - verification by a lawyer - approval by the manager - signature - transfer to the accounting department.” Then the system manages each launch itself: at each step, a task is automatically created for the required person in charge, and the next step does not start until the previous one is closed. Approvals and conditions are built right into the process - if the purchase amount is above the limit, the application goes for additional approval to the director; if it is lower, it goes through automatically. Event triggers connect processes with real work: the deal has moved to the “won” status - the registration and shipment process starts; the task is overdue - a notification is sent to the manager.

• Templates for repeating processes: agreement approval, hiring an employee, purchase request, return - describe it once, launch it using a button.
• Automatic tasks and those responsible for the steps: at each stage, the system itself assigns the task to the right person, the next step does not start without closing the previous one.
• Approvals and conditions: manager visas, branches by amount or type of application, auto-escalation if approval is stuck.
• Event triggers: the process is launched from an event in a deal or task - a won deal, a new client, an overdue deadline.
• Controlling the timing of stages: each step has its own deadline, you can see where the process is stuck and on whom, and not “somewhere in correspondence.”

How is this different from regular tasks?

A typical task is a one-time order: “call a client,” “pay a bill.” It is set by a person, and he remembers about it and what to do next. The BPM process is different in that the logic is built into the system: the order of steps, who is responsible for what, under what conditions what happens and in what time frame. The employee does not need to keep the entire chain in his head and decide who to pass on next - he simply closes his step, and the system itself creates the next task for the next responsible person. If tomorrow the manager quits or goes on vacation, the process will not break: it will follow the same scenario, because the rules live in Taska, and not in someone’s memory. This is the transition from manual control to a controlled flow of work.

For whom and how do we implement it?

Automation of business processes is needed where there are repeating chains with several participants and approvals: trade and wholesale with purchase requests and returns, production with acceptance and quality control, services with project implementation stages, companies with branches where it is important that they work the same at all points. We implement turnkey processes: we analyze how work actually works in your company, describe key processes as templates, set up steps, responsibilities, approvals and triggers for your department, train the team in Russian. We launch the working kernel in 14 days, and then processes can be modified and added as they grow - without a programmer for each change.

Ready to put things in order

Taska is a CRM, ERP and task manager in one system for business in Uzbekistan, where business processes are truly automated: approval templates, auto-tasks by steps, conditions and triggers for transactions and task events, control of the timing of each stage. We do not give out an empty box, but describe and customize processes for your company and launch a working core in 14 days. Leave a request for a free consultation - we will analyze your processes and show you how to turn them into a controlled flow without failures or losses.