CRM system for business in Uzbekistan

A CRM system for business in Uzbekistan is no longer a buzzword, but a way to stop losing applications and money. If you in Tashkent or the regions receive requests from Instagram Direct, Telegram and calls, keep some of the data in your head, some in a notebook, and some in other people’s correspondence - clients get lost out of the blue. CRM collects all applications in one window, manages the transaction by stages and shows which of the managers closed how many. Below we will look at how to choose a system for the local market, how much it costs and where people usually make mistakes.

What is CRM and why does a business in Uzbekistan need it?

CRM is a program where all work with a client lives: application, correspondence, agreements, payments and the next step. Without it, an application from Instagram may remain unread, the manager forgets to call back, and the manager does not see the real picture of sales. For business in Uzbekistan, the value is simple: each application from Telegram or Direct is recorded, goes into the sales funnel and is not lost when transferred between employees. And when tasks, clients and finances are connected, you see not only sales, but also the entire cycle - from the first message to a repeat purchase.

What criteria should you use to choose a CRM?

The main mistake is to choose by beautiful screens, and not by how the system will fit into your processes and local channels. Here's what to look for first:

• Local integrations: Telegram (bot and personal account), Instagram and Meta, WhatsApp, forms on the website, telephony, Payme and Click payments - without them, applications will have to be entered manually.
• Price and model: one-time payment with ownership of the system (hosting is approximately $10-20 per month) or subscription - consider the cost over a horizon of two to three years, and not for the first month.
• Uzbek specifics: support for the Uzbek language, payments in sums (UZS), operation of several points and branches in one system.
• Necessary modules: sales funnel, tasks, clients, finance, warehouse, business processes and analytics - so as not to assemble a zoo from five different services.
• Support and implementation: who will set up the system for your sales department, transfer data from 1C or MoySklad and train the team in Russian.
• Flexibility: is it possible to change the stages of the funnel, fields and automation to suit you without a programmer for every sneeze.

Typical errors and local specifics

The most common mistake is to implement a “box” and quit: managers continue to correspond in personal accounts, but the CRM is empty. Therefore, integrations with Telegram and Instagram must be configured so that not a single message passes through the system. The second mistake is to ignore local realities: if payments are made through Payme and Click, and you have several branches, the system must take this into account out of the box, otherwise the accounting will fall apart. And third, implement everything at once: it’s better to launch a sales funnel and applications, see the result, and then connect the warehouse, finance and business processes.

How much does it cost and how long does it take to implement it?

The timing depends on the volume, but it is possible to launch a working core for your business in 14 days - this is the MVP format, when applications and transactions are already going through the system today. Turnkey implementation means that together we analyze the processes, set up the funnel and integrations, transfer data and train the team. In terms of money, there are two ways: own the system for a one-time payment and pay only for hosting (about 10–20 dollars per month) or work on a subscription basis without large investments at the start. The exact figure is calculated according to the tasks - a couple of sales points and ten managers are one thing, production with several branches is another.

Why Taska

Taska is a CRM, ERP and task manager in one system, collected for the Uzbekistan market: Telegram and Instagram, Payme and Click payments, sums, several branches, exchange with 1C and MoySklad. We implement it individually for your processes, rather than handing out an empty box, and launch a working kernel in 14 days. You choose: own the system for a one-time fee or pay by subscription. Leave a request for a free consultation - we will analyze your processes and show you how it will work for you.