CRM for the sales department: management by numbers

CRM for the sales department is a system that turns the disparate work of managers into a manageable process with clear numbers. In Tashkent and throughout Uzbekistan, the picture in sales departments is often the same: requests pour in from Instagram, Telegram, from the website and by calls, each manager manages them as best he can - some in a notebook, some in his head, some in personal correspondence - and the manager at the end of the month sees only the total and does not understand what it came from. Some requests are lost, strong deals hang around without the next step, and there is nothing to evaluate the work of a particular manager. CRM for the sales department removes this chaos: all requests are in one funnel, the workload and result for each manager are visible, and the manager manages sales based on facts, and not by touch.

Why does the sales department need CRM?

Without CRM, the sales department operates on memory and luck. The application came to Direct at night - the manager saw it in the morning or didn’t see it at all; the client asked to call back - they forgot; a promising deal hangs around for months without moving because no one remembers what the next step is. Each manager works in his own style, without a single process, and the quality of sales depends on how disciplined the person is in himself. A strong employee leaves, and along with him half of the clients disappear from their minds, because the history of transactions is not recorded anywhere. The manager in such a situation is blind: he does not see how many applications are in progress, at what stage they are, which managers are overloaded and which are idle, and why clients leave. CRM closes all these holes at once - applications stop getting lost, each manager has a single process, the client’s history is stored in the system, and the manager gets a transparent picture in numbers.

What does CRM give to the sales department in Taska?

In Taska, CRM for the sales department is not just a contact database, but a work circuit that manages each transaction and keeps the entire department in one process. Requests from all channels are collected into a common funnel, the work of managers is visible to the manager in real time, and key opportunities cover typical losses of the sales department:

• A single sales funnel: all transactions on the Kanban board by stage, you can see who is leading the client and what the next step is for each transaction.
• Applications from all channels: requests from Telegram, Instagram, WhatsApp, website forms and calls immediately become deals - not a single one is lost.
• Control of each manager: the employee can see the number of transactions, the amount of work, closed sales and reasons for losses - the work is transparent.
• KPI and plan/fact: personal sales plans, revenue and conversion facts, manager ratings - the result of each is visible in numbers.
• Scripts and tasks at stages: at each step of the funnel it is clear what to do, and reminders and auto-tasks do not let you forget about the deal.
• Distribution of requests: new requests are automatically distributed among managers according to the rules - equally, in turn or according to load.

How to manage sales by numbers

The main value of CRM for a manager is management by facts, not by feelings. In Taska, on one screen you can see the status of the entire department: how many applications have been received during the period, how many are in progress and at what stages, what is the amount in the funnel and how many have already been closed in UZS. For each manager, his personal funnel, plan and fact, conversion and reasons for refusals are revealed - it’s immediately clear who is following the plan and who needs help or deal analysis. You can see the speed of work: how quickly the manager takes on a new request and how many transactions hang without touching for longer than normal. You can see the bottlenecks: at what stage clients most often fall off, which source of applications brings money, and which one only burns up the advertising budget on Instagram and Telegram. The manager makes decisions about hiring, the monthly plan, redistribution of applications and work on weak stages based on data that the system itself collects from the daily work of the department.

For whom and turnkey implementation

CRM for the sales department is needed by almost any business in Uzbekistan where there is a flow of applications and more than one manager: retail and online stores, wholesale and distribution, services, education, real estate, production with dealers. It especially pays off where applications come from Instagram and Telegram and are easily lost, and the manager wants to see the return from each manager and channel. We implement it on a turn-key basis: we analyze your actual sales process, set up funnel stages, application distribution rules, KPIs and plans for your department, connect channels, telephony and Payme and Click payments, transfer current clients and train the team in Russian. You can take ownership of the system for a one-time payment or work on a subscription basis - you choose. We launch the working core with a funnel, applications and reports for managers in 14 days in MVP format, so that sales go through the system today, and do not wait for all the details to be perfectly configured.

We will customize CRM for your sales department

Leave a request for a free consultation - we will analyze your sales department, show you a demo of a single funnel with applications from Telegram and Instagram, control of managers, KPI and plan/fact, and tell you where you are losing applications and money. We will configure the CRM for your process, the distribution of applications and reports for each manager and launch the working core in 14 days - and you will choose ownership or subscription.