CRM with Telegram integration for sales

In Uzbekistan, Telegram is the main channel of communication with clients: they write there first, negotiate the price and terms there, send the delivery address and send a receipt for payment. The problem is that applications are poured into a personal message to the manager and are lost between hundreds of chats - there is no single story, no understanding of who responded, whether they responded at all, and what they ultimately promised the client. CRM with Telegram integration closes this hole: every incoming message automatically becomes a deal in the funnel, all correspondence is stored in the client card, and the manager sees the real picture of sales in numbers. Below we look at why this is critical for businesses in Tashkent and throughout Uzbekistan, how integration into Taska works and how to connect it.

Why Telegram decides in sales for Uzbekistan

For most companies in UZ, Telegram has long replaced the telephone and mail: it is easier and more familiar for a client to write in the messenger than to call, wait on the line or fill out a form on the website. Advertising on Instagram, newsletters and buttons on the website lead people to the operator’s personal message or chatbot, and it is there, in live correspondence, that a person asks questions, bargains and ultimately makes a purchase decision. If this flow is not digitized in any way, you are selling blindly - not knowing how many applications came in per day, how many of them remained unanswered, at what stage customers get stuck and why they ultimately go to a competitor. CRM with Telegram integration turns a messenger from a black box into a managed sales channel with clear numbers and an area of ​​responsibility for each client.

Why manual chat is bad: where money leaks

When correspondence lives only in Telegram on the manager’s phone, the business loses control and revenue, and unnoticed - it seems that everything is working until you count the lost applications. Each unprocessed application is an already paid advertising click from Instagram or a website that did not turn into a sale. The greater the flow of requests and the more managers, the more frequent such losses are. Here are the typical failures that we see in companies before implementing CRM:

• An application arrives at night or on a weekend, drowns in the chat feed - the manager sees it two days later, the client has already bought from a competitor.
• There is no single story: when contacting again, no one remembers what was agreed upon and what price was quoted.
• It is not clear who is responsible for the client - two write to one, the third client hangs around without an answer at all.
• The manager quit - correspondence and contacts went away along with his personal account, but the database remained with him.
• The manager sees neither the number of applications, nor the response rate, nor the conversion - there is nothing to manage.

What does the integration of Telegram with CRM in Taska provide?

Taska connects both Telegram formats to the funnel: both the company’s bot and the operator’s personal account, through which they actually communicate with clients - this is important, because in UZ most of the sales are made through a personal message, and not through a bot. An incoming message automatically creates a deal in the sales funnel and a client card, so the application physically cannot be lost, even if it arrived at night or on a weekend. The manager responds to the client directly from the CRM, without switching to the messenger, and all correspondence is entirely stored in the card: you can see the history of requests, past agreements, the stated price and which employee is responsible for the client. Automatic replies greet the client instantly, notifications prompt the manager about a new message, and incoming messages are distributed among employees according to given rules - contacts and history remain with the company, and do not leave with the manager, and the manager sees the flow of applications, response speed and conversion by stage in analytics.

Scenario “application → transaction → payment → task”

In practice, it looks like this: the client writes to a Telegram bot or in a personal message to the operator - Taska immediately enters a deal into the funnel and appoints a responsible manager according to the distribution rules. The manager conducts correspondence from the CRM, records the order details and moves the deal through stages, and the entire history of the conversation remains in the client’s card. When the client is ready to pay, he is issued an invoice with payment via Payme or Click in the usual payment methods for UZ; after the money is received, the transaction automatically moves to the “Paid” stage and generates a task for execution - collect the order, ship it from the warehouse, coordinate delivery. The entire path from the first message to the completed order takes place in one circuit, in one UZS currency, and nothing is lost at the interfaces between the messenger, sales, finance and warehouse.

Let's connect Telegram to your funnel

The connection is simple: you leave a request, we call you, analyze your current flow of requests in Telegram and link the bot and the operator’s personal account to the Taska funnel. Next, we set up integration for your sales department - funnel stages, application distribution rules, auto-responses, Payme and Click payments, and execution tasks. We do the launch on a turnkey basis: we launch the basic script in a matter of days, and the first MVP in 14 days. Leave a request for a free consultation, and we will show you how to stop losing applications from Telegram and turn the messenger into a managed sales channel.