Buy or rent a CRM: ownership vs subscription

When a company in Tashkent chooses a CRM, sooner or later the question arises: buy the system as a property or rent it by subscription. This is not about “expensive” and “cheap” - it’s about two different models of ownership, each with its own honest pros and cons. Below we analyze ownership vs subscription in a business-like manner: what you save on at the start, what you pay over the long term, where your data is located and for whom which model is really suitable.

CRM rental: cheap entry, always pay

A subscription is a monthly payment, most often per user. Entry is cheap: you can start for a small amount and quickly check if the tool is suitable. The downside is that the payment is endless and grows with the team - five managers were hired, the bill increased. And another important nuance: the system and customer base live on the vendor’s server, not on yours.

Owning a CRM: more expensive at the start, cheaper in the long run

Ownership is a one-time payment for the system itself, after which you only pay for hosting, about $10-$20 per month regardless of the number of employees. At the start it is more expensive than the first subscription payment, but there is no eternal monthly fee for users. The system and all data belong to you and are on your server. An honest downside: updates and support need to be planned separately, and the initial budget is more noticeable.

• Renting - advantages: low entry, quick start, predictable monthly payment
• Renting - disadvantages: payment is eternal and grows with the team, data on someone else's server, dependence on the vendor
• Ownership - advantages: one-time payment, hosting only ~10–20$/month, data and system are yours, independence
• Ownership - disadvantages: higher budget at the start, you plan updates and support yourself

Mathematics at a distance and the question of data

Count on the horizon of two or three years. Subscribing to a team of 10–15 people requires dozens of payments, and the amount adds up to significant money, especially when the team grows. Ownership is one payment plus hosting ~10–20$/month, and over time the difference in your favor becomes more and more noticeable. There is a separate issue of data: when you physically own the customer base and transaction history, you do not depend on the tariff policy and availability of the vendor. With a subscription, independence is lower, but you don’t need to think about infrastructure.

Who is suitable for what and why Taska provides both models

For a small or temporary business, a project team for a season, or those who want to test processes first, a subscription is suitable: it’s cheaper to join and you don’t mind quitting. For a serious business that is building for the long haul and wants to control data, ownership is more profitable. Taska does not impose one path: you choose ownership (one-time payment plus hosting) or subscription - and at the same time you get the same system with integrations of Telegram, Instagram, WhatsApp, Payme and Click, 1C and MoySklad. Turnkey implementation, working MVP in 14 days, without a long launch.

We will help you choose a model for your business

Not sure what is more profitable - buying or renting? Sign up for a free consultation: we’ll analyze your processes, calculate both models for your team and tell you which option will pay off faster for you.